Respect for your privacy

The future of technology is more transparent. With the entry into force of the new General Data Protection Regulation on 25 May 2018, companies will have more responsibility for processing the personal data of their customers and users of their websites, Apps and other digital platforms on which they are present.

At Gelpeixe, we reaffirm our commitment to respecting your privacy and protecting your personal data.

What is personal data and what categories of data do we process at Gelpeixe?

Cookies are small text files that are stored on the user's device when they visit certain websites. The use of this type of technology is common practice, it does not harm the user's equipment (computer, smartphone, tablet, etc.) and the different browsers allow each user the possibility of refusing its use and/or deleting those that have already been stored.

Who is responsible for processing your personal data?

Strictly necessary cookies

Cookies that are necessary for the correct functioning of this website without storing any type of user identification. They are normally used in response to actions taken by you, such as setting a language preference or setting a cookie preference. These cookies cannot be deactivated by our systems, they can only be deactivated in the advanced browser settings.

Analysis cookies

Cookies processed by us or by third parties, which allow us to quantify the number of users and carry out the measurement and statistical analysis of the use of our website, with the aim of improving the provision of the products or services we offer.

Other third-party cookies

Cookies requested and stored by third parties, which allow us to display certain additional functionalities, such as the visualisation of videos or the provision of interactive maps.

In what situations do we process your personal data?

At Gelpeixe we process your personal data with your consent when you make a purchase, hire a service or use our website. This processing can be done orally, in writing or via our website.

For what purposes do we process your personal data?

Gelpeixe guarantees that your personal data will only be processed for the purposes communicated to you and will not be used for any other purpose. We process your personal data in order to guarantee the quality of the service we provide and to be able to respond better to your needs. Some examples of purposes for which we may use your data are (non-exhaustive list):


- Direct Marketing

- To inform you of news, opportunities and promotions that may interest you

- Customer management

- Job applications

On what basis do we process your personal data?

Gelpeixe retains your personal data only for the period of time strictly necessary to fulfil the purpose for which it collected it or, as the case may be, until you exercise your right to object or right to erasure. Once this retention period has elapsed, Gelpeixe will delete your personal data.

Who do we pass on your personal data to?

Whenever necessary, Gelpeixe may pass on your personal data to third parties - Gelpeixe's partner companies, for example, haulage companies - solely and exclusively for the purpose of carrying out a service you have contracted, such as home delivery of a product. Your personal data may also be communicated, in compliance with the law, to State entities such as the Tax Authority.

Can you find out what personal data Gelpeixe holds about you?

At your request, Gelpeixe can confirm what information we hold about you and how it is processed. If Gelpeixe holds personal data about you, you can request the following information:

- Identity and contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.

- Contact details of the data protection officer, where applicable.

- The purpose of the processing, as well as the legal basis for it.

- If the processing is based on the legitimate interests of Gelpeixe or a third party, information about those interests.

- The categories of personal data collected, stored and processed.

- Recipient(s) or categories of recipients to whom the data will be disclosed.

- If we intend to transfer personal data to a third country or international organisation, information on how to ensure that this is done securely. The EU has approved sending personal data to some countries because they fulfil a minimum standard of data protection. In other cases, we will ensure that specific measures are in place to protect your information.

- How long the data will be stored.

- Details of your rights to correct, erase, restrict or object to such processing.

- Information on your right to withdraw consent at any time.

- How to lodge a complaint with the supervisory authority.

- Whether the provision of personal data is a legal or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide personal data and the possible consequences of not providing such data.

- The source of the personal data if it was not collected directly from you.

- Any automated decision-making details and information, such as profiles, and any significant information about the logic involved, as well as the significance and expected consequences of such processing.

What are my rights as a data subject?

Under the terms of the applicable legislation on the protection of personal data, Gelpeixe guarantees, at all times, the exercise of the rights legally conferred on you, namely the right of access, rectification, limitation of processing, data portability, opposition and erasure (‘right to be forgotten’), and you may also oppose its processing for direct marketing purposes.

To exercise the rights referred to above, you can send a written request addressed to Gelpeixe (data controller), by post to Rua Comandante Carvalho Araújo, nºs 69 - 69A, Sete Casas, 2670-540, Loures.

If you believe there has been an infringement of your rights, you can lodge a complaint with a supervisory authority. In Portugal, the supervisory authority is the National Data Protection Commission (hereinafter ‘CNPD’). More information about the CNPD is available at www.cnpd.pt.

What forms of identification do I need to provide in order to access and exercise my rights?

Gelpeixe accepts the following forms of identification when information about your personal data is requested: [Passport, Driving Licence, Citizen's Card, Identity Card].